What Is Your Returns Policy?

You’ve got 28 days to send something back to us from the day you receive it.
You will be charged €3.99 for each return. Please email us at support@amagi369.com

You may be liable for import VAT and a customer duty charge. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.

To qualify for a refund, all items must be returned within 14 days of receiving your order and be in an unworn, unused condition with the original tags attached.

In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you.

How Long Do I Have To Return An Item?

If you are not completely happy with your purchase, we offer 14 days for your order to be refunded and up to 28 days for your order to be exchanged for another item or store credit.

How Long Does It Take To Process My Return?

We endeavour to process all refunds within 21 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue.

What Do I Do If I Have Received A Faulty Item?

For faulty items, if returned within 28 days from receipt, you will have the option to receive online refund, exchange or store credit.


Can I Exchange An Item?

You are able to exchange a product for another up to 28 days from receipt.
Exchanges are subject to stock levels at time of picking. If the item you want to exchange for is not in stock, you will be issued a refund, if returning within 14 days, or store credit.

If returning faulty items between 28 days and 6 months after initial order, you will be able to choose whether you'd like to receive an exchange or store credit.

If an alternative replacement is requested, you will be charged for shipping.

If you are returning an item 6 months after your original purchase, you will not be able to receive a refund, exchange, or store credit.